FAQ

What is Elorene?

Elorene is an independent curator of artisan brands, carefully selecting designers who align with our values of sustainability, craftsmanship, and quality. We bring unique, high-quality fashion pieces from local artisans worldwide, ensuring their work reaches a global audience while maintaining fair production practices.
What makes Elorene different?

Unlike other retailers, we focus on supporting independent artisans and ensuring sustainability in every step. Our products are crafted using eco-conscious materials like vegan leather, and each design is authentically created by the artisans themselves. We also work directly with our partner brands to offer fair pricing without compromising on quality.
Where are the products made?

Our products are made in the local production houses of the brands we collaborate with. This means every item stays true to its roots, supporting local craftsmanship, ethical labor, and community-based economies. By producing locally, we ensure artisans are fairly compensated while also keeping costs reasonable for our customers.
How does Elorene contribute to sustainability?

Sustainability is at the heart of what we do. We exclusively work with brands that prioritize eco-friendly materials, such as vegan leather, and ethical production practices. Beyond materials, our mission is to create long-lasting, high-quality pieces that promote mindful consumption while helping independent artisans sustain their businesses.
Where do you ship?

We currently ship across the UK. International shipping only available within Europe, but we may expand to other countries in the future. If you have an urgent request, feel free to reach out via our Contact Us page.
How long does delivery take?

We partner with Royal Mail for all shipments. Delivery within the UK typically takes 1-2 business days, while shipping to Europe (once available) may take 3-5 business days.
Will I have to pay customs fees?

No, we cover any customs or duties that may apply, so you won’t have to worry about extra charges.
What if I have inquiries about delivery?

Don’t hesitate to contact us—we’re happy to assist and will respond as quickly as possible.
How can I return my order?

You can request a return within 14 days of receiving your item. Simply fill out the return form on this page to get started.
How can I track my order?

Once your order has been shipped, you’ll receive a tracking number via email. You can use this to track your order here.
Is there a return fee?

Returns are FREE for orders over £50. For orders below this amount, standard return shipping fees may apply.